FAQ
Frequently Asked Questions
Everything you need to know
Orders
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. We accept card payments and cash on delivery.
Can I cancel or change my order?
Contact us within 24 hours of placing your order and we'll do our best to help.
Products
Are your products authentic?
Yes — 100%. Every product is sourced directly from Korea or authorized distributors.
Do you have a product warranty?
We stand behind every product. If you receive a damaged or incorrect item, contact us immediately.
Shipping
How long does delivery take?
We deliver islandwide within 2–5 business days. Colombo orders are typically faster.
What is the shipping fee?
Standard shipping is Rs. 350. Orders over Rs. 5,000 qualify for free shipping.